ATC

Cancellation/Refund/Credit Note Policy: Frequently Asked Questions  

1. Existing Students (currently in Ireland) (Q)**.The school is closed, are the tuition fees refundable? (A). We are offering current adult students online tuition to continue their studies. If a student chooses to take a course holiday or return home, the school will issue a credit note for the full value of the tuition missed while the school is closed. Students have the option of using this to extend their stay after the school re-opens OR for a future booking. The expiry date to use this credit note is December 2021. Long term students can take a holiday from their course, this will extend their finish date and should be taken so they can complete their course within their visa dates.   (Q)1. **The school is closed and am I currently staying in accommodation. What options do I have? What if I go home? (A). You are welcome to stay in the school’s accommodation while school is closed.   Host Family accommodation - If a student chooses to leave the host family they must inform the school of the date of departure and from that date the school will issue a credit note for the value of the accommodation remaining less 1 week.    Residential Accommodation- the school’s residential accommodation is non-refundable. Students have the option of using the credit note for the course and host family for a future booking. The expiry date to use this credit note is December 2021.  

2. Pending Arrivals for course commencing up to and including Monday 20th April  (Q)**. **My students are due to arrive for course commencement Monday 30th March / Monday 6th April / Tuesday 14th April (Easter) and their fees are paid in full. What do you advise? If they cancel will you provide a refund?  (A) The school advises the course is postponed until on or after April 20th (post-Easter holidays). The current information from the Irish Government is that schools are closed until 30th March, however, this may change. The school proposes 2 options:

3. Postponing course commencement date to April 20th. The school can re-issue all relevant documentation with no change fee.

4. Issue you a credit note for the full value of the booking (course and accommodation) with an expiry date of December 2021. Please note you must give the school 14 days' notice if changing the booking that includes accommodation. No change fees will be charged.   

5. New bookings for the remainder of 2020/2021 (Q)**. **My students are afraid to book in case they need to cancel. What is your cancellation policy? Will you provide a refund? (A) Good news! The school is offering free cancellation to all new bookings made on or after Monday 16th March in 2020 once 14 days' notice is given. Your student will have 2 options depending on their date of cancellation:   Canceling more than 14 days in advance:

• The school will issue you a credit note for the full value of the booking where the student can postpone the course at a time that suits him/her (expiry date 31st Dec 2021)

• If this does not suit a full refund will be given on course fees and full refund on accommodation fees Canceling less than 14 days in advance:

• The school will issue a credit note or refund for the value of the booking less 2 weeks accommodation fees where the student can postpone the course at a time that suits him/her (expiry date 31st Dec 2021)All credit notes/refunds will be issued as follows: